FAQ

Review Driver is the only easy to implement end-to-end solution for organic reviews encompassing monitoring, collecting, and amplifying reviews. The Review Driver solutions cover an industry leading 500 Review Sites and connects with over 350 counterpart systems (CRM, Social Media, Help Desk, Newsletters), so we can customize a solution for your needs.

We track your online reviews across over 500 review sites with daily and weekly reports. You may receive daily reports of ratings and reviews on the review sites that matter for each of your locations.

Complainers are motivated to complain. Happy customers are less motivated to share positive information.

Any business that has online reviews. This works for brick and mortar locations, as well as service related businesses (dog groomer, contractor, etc.).

Individual product lines (i.e. books or electronics) sold in local stores, and single websites without physical locations.

Most consumers look at online reviews for businesses before they choose a company to do business with. Make your advertising dollars go further while attracting new customers.

According to a Harvard Study, some businesses have reported up to a 20% drop in sales due to negative reviews. And for each star rating increase or decrease, businesses may lose or gain 5% to 9% in sales.

Review Driver turns happy customers into brand enthusiasts which increases your business’ sales. See real reviews from happy customers. Share great reviews on the review sites that matter the most. Increase your star ratings, build brand trustworthiness and get new customers in the door!

Our system allows you to easily request feedback via email, text or through your company website. Customers can easily submit reviews and star ratings of your business. These can be branded, linked, and embedded into your website and Facebook business page seamlessly.

Yes. The Review Driver platform includes automated posting to social media channels, as well as social sharing tools that make it easy for your customers to recommend your company via email, Facebook and Twitter.

No. We respect your relationships with your customers.

Yes. Our platform integrates coupons to reward customers for their feedback. You can decide what offer you would like for the coupon, and when a customer can use it.

The system is configurable to work the way you want to work. The review is collected in real-time in our secure database. Our platform includes customer-sharing pre-filters to ensure that customers with positive feedback are asked to share on your behalf.

There are many other benefits, including:

• New Customers via Improved Ratings, Rankings and Reviews
• New Customers via Local Search Listing Verification and Monitoring
• New Customers via Testimonials
• Repeat Customers via Email List Building • Repeat Customers via Winning Over Unhappy Customers
• Repeat Customers via Couponing
• Repeat Customers via Social Media
• Chain Management – Know the Reputation of Every Location
• Improved online reputation can help you attract and retain solid employees

Yes. An instant alert for any internal review and star range can be set up, and immediately sent to the appropriate destination (email, webhooks, social media, help desk ticketing, CRM case, etc.).

Follow-up emails to the right customers. They are then asked to share their review on popular review sites that matter most to your business.

No. Certain review sites filter reviews that are poor quality. High quality reviews speak from a unique first person experience and are less likely to be filtered.

The dashboard allows you to filter and customize reports.

Upon signing up, we will give you a unique login and password to your Customer Portal to access anytime.

Review Driver can handle businesses with up to 50,000 locations. The user access can be infinitely sliced for regional and local access.

Monitoring and managing your online reputation is critical for your offline reputation. Reputation management searches though online reviews, blogs, news, forums and social networks to identify what others have to say about your company. Information provided in the reports can be vital to your social campaigns and help protect your company image.

Review Driver only encourages the sharing of real reviews from real customers, which is compliant with all review sites.

Upon signing up, we will contact you to help you setup, configure and customize your account.

Message credits is the number of credits allotted to your account monthly. When sending your SMS campaigns 1 contact = 1 message credit.

Roll over credits are unused message credits. Each message credit that goes unused rolls over to the next month.

Keywords are unique, identifying words that let you connect with your customers through your SMS marketing. When someone SMS texts in a keyword to one of our short-code numbers, their mobile phone number can be automatically added to your database of opt-in contacts

The billing cycle starts the day you sign up through 30 days. An invoice is provided monthly on your initial sign up day.

Facebook, LinkedIn, Google+, Twitter

“The Works” package offers management of social media and sms text marketing. Please contact us if there’s additional services or if you would like to customize your own package .
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